FAQs

✅ General FAQs 

Q1: Do you offer international shipping?

A: No. We currently only ship within UNITED SATES. International shipping is not available at this time.

Q2: Are your products brand new or used?

A: We offer both brand-new and certified pre-owned (used) electronic devices. Each product listing clearly mentions the condition.

Q3: Are your products covered by warranty?

A: Yes. Most of our products come with a 7-day return and exchange warranty. If you’ve opted for BD Benefits, your warranty is extended up to 15 days. Brand warranties (if applicable) are mentioned in product descriptions.

Q4: What payment methods do you accept?

A: We accept the following:

  • Cash on Delivery (with 20% upfront deposit)

  • Bank Transfer

  • Credit/Debit Cards (via secure gateway)

Q5: Do you offer installment plans or financing?

A: No. We currently do not offer installment or EMI (easy monthly installment) plans.

Q6: Can I cancel or modify my order after placing it?

A: Yes, you can cancel or modify your order within 2 hours of placing it by contacting our support team via WhatsApp or phone. After processing begins, changes are not guaranteed.

Q7: Do you offer in-store pickup?

A: No, We only deal online you can only place order on our website .

Q8: How do I track my order status?

A: Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp. You can also contact our team for live updates.

Q9: What happens if my product is out of stock after ordering?

A: If an item becomes unavailable after your order, we will contact you immediately with options: a full refund, waiting period, or a replacement product.

Q10: Can I pre-order upcoming devices?

A: Yes. We offer pre-orders for select upcoming devices. A minimum deposit is required, and delivery times vary based on launch schedules.

Q11: Are your prices negotiable?

A: Prices listed on our website are final. However, during promotions or for returning customers, we may offer exclusive discounts or bundles.

Q12: Do you price match with other retailers?

A: No, we do not currently offer a price match guarantee.

Q13: What are your updated business hours (U.S. working hours)?

A:

  • Monday to Friday: 9:00 AM – 5:00 PM (PST / GMT+5)

  • Saturday: 10:00 AM – 3:00 PM

  • Sunday: Closed

Q14: How can I contact customer service?

A: